Return and Refund Policy

EXCHANGES

 

Minor fractures or creases may occasionally occur on paper products or packaging during handling. However, we take extra care to double-protect all items to ensure they reach you in the best possible condition.

If your order arrives damaged or defective, please don’t hesitate to contact us via email at nyretdesign@gmail.com or send us a direct message on Instagram at @nyret___ . We’ll be happy to resolve the issue for you.

 

RETURNS AND REFUNDS

 

We offer a 15-day return policy, which means you have 15 days from the date of receiving your order to request a return or refund in the form of store credit.

 

To be eligible for a return, the item must be in its original condition, unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at nyretdesign@gmail.com.

 

Please note:

 

• Customers are responsible for the shipping costs of returned items.
• Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your total refund.

 

Once your return request is approved, we’ll provide detailed instructions on how and where to send the item. Items returned without prior authorization will not be accepted.

 

For any questions regarding returns, feel free to reach out to us at nyretdesign@gmail.com.

 

ORDER CANCELLATION

 

You may cancel your order for any reason and receive a full refund provided your order has not yet been shipped. Please note that a 6% administrative fee will be deducted from the refund to cover transaction costs incurred during the initial payment process.

 

Once the order has been shipped, our standard Return and Refund Policy will apply.